FAQ/Help

How can I enroll in a virtual run?

To enroll in a virtual run, you first need to sign up. Afterwards you can sign into your account und just need to click on an "enroll"-button of a run in a virtual event.

How can I create my own event on race42?

We describe the process for creating and setting up a virtual event under Information.

Which dimensions should a image for the header of a event have?

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Who do I setup a certificate?

Each competition of an event can have his own individual certificate. To set up a certificate, do the following:

Within your Profile clock on "your events".
Next to your event click on .
Click on "competitions".
Next to your competition click on and choose "certificate".

The text of a certificate can also include variables (e.g. for forename or surname), you can find further information in this FAQ.
Attention: Save your changes by clicking on before closing the window, otherwise all changes will be lost. After saving, the peview of the certificate will be refreshed.

How do I delete a row of a certificate?

Click on and - before you close the windows - to apply the changes. Otherwise your deletion will not be saved.

Which dimensions should a background image for a certificate have?

It should have the proportions of a DIN-A4-page, a minimum width of 350 pixel and a minimum height of 600 pixel.

How can I add variables (e.g. forename or surname) to a certificate?

Within the input "text" of a certificate you can use following variables:

%sports_event_name% oder %s_en%: name of the event
%competition_name% or %c_n%: name of the competition
%result_rank% or %r_r%: rank
%result_time% or %r_t%: time
%result_distance_in_meter% or %r_dim%: completed distance in meters
%result_forename% or %r_f%: forename
%result_surname% or %r_s%: surname
%result_gender% or %r_g%: gender
%freetext_team% or %f_t%: team

Insert the variable (with %) into the text field. The text field can also contain other text or variables.

Who do I setup a bib?

Each competition of an event can have his own individual bib. To set up a bib, do the following:

Within your Profile clock on "your events".
Next to your event click on .
Click on "competitions".
Next to your competition click on and choose "bib".

Attention: Save your changes by clicking on before closing the window, otherwise all changes will be lost. After saving, the peview of the bib will be refreshed.

Which dimensions should a background image for a bib have?

It should have the proportions of a DIN-A5-page (landscape format), a minimum height of 350 pixel and a minimum width of 600 pixel.

How can I download my bib?

After you have enrolled for a competition and if a bib print is availible for this competition, you can download and print the bib by visiting the "your runs/participations" section in your profile. Next to the competition click on and select "download bib".

How can I download my certificate?

After a competition has ended and if a certificate print is availible for this competition, you can download and print the certificate by visiting the "your runs/participations" section in your profile. At "Past runs" click on next to the competition and select "download certificate".

How can I download an invoice for my event?

To download an invoice for a created event, proceed as follow:

Go into your profile and select "your events".

Next to your event click on .

Click on .

Why does my event not appear in "Virtual events"?

An event will only be listed in "Virtual events", if "Public visible" is set to "yes" in the event settings and it must have at least one competition.

How can I reset my password?

If you have forgotten your password or you want to change it, do following:

If you are signed in, please sign out first.
Click on .
Afterward klick on "reset password".
Enter the eMail address of your account and the new password.
If required, set the check for the spam protection.
Click on .
You will now receive an eMail containing a confirmation link. After openeing the confirmation link, you can login using your new password.

How can I report a suspicious result?

If you have discoverd a suspicious, wrong or faked result, you can report it and it will be verified manually.

Open the detail-view of the result by clicking on next to the result within the result list.
Within the detail-view click on .
Complete the form and submit it.

I have enrolled for a competition, how can i edit my participant data (e.g. team name)?

After you have enrolled for a competition, you can manage/edit your participant/enrollment data (e.g. team, surname, forename) by visiting the "your runs/participations" section in your profile. Next to the competition click on and select "manage participant data".

How can i enroll my child?

We recommend to create an own account for each participant. But you can enroll other participants, e.g. your daughter or son, using your account.
Enroll to the competition with your account. Afterwards you can manage/edit the participant/enrollment data (e.g. forename and surname) by visiting the "your runs/participations" section in your profile. Next to the competition click on and select "manage participant data".

Why do I have no ranking?

For a ranking to be generated, these conditions must be fulfilled:

Rankings must be activated for the competition, you can find this information within the competitions list of the events “information” tab.
You must proof your result. You can track your participation with the vRunner-App and submit your result by the app or you can upload a screenshot/picture of a GPS-Track/GPS-Watch within your profile for your result at our homepage.

What is a combined ranking?

A combined ranking merges several results of an event into one reslut. You do not have to enroll for a combined ranking. If you have successfully participated in all competitions of a combined ranking, you will automatically be ranked.

Important: All results must either be proven by a screenshot/photo or tracked by the vRunner app.

How can I write a comment?

To comment you must first sign in or sign up. You can then leave a comment beneath an event or on a result.

How can I delete a comment?

You can delete your comments or comments on your event or result. If you are authorized to delete a comment, a delete option appears next to the function for reporting a comment. These options are only displayed if you are logged in.

How can I write news?

If you are signed in, you can write an announcement to your participants on your event page within the "news"-Tab.

How can I activate/deactivate e-mail notifications about news of events?

To activate or deactivate email notifications, sign in, click on the "notifications" button on the relevant event page.
If the button is green, notifications are activated. If it is red, then they are deactivated.

Can I improve/change my time after I have already submitted a result?

Yes, it is allowed.

How can I submit my result/time?

You can upload your result/your time and a screenshot/photo in your profile on our homepage or use the "vRunner" app for Android. The process is explained in "Information" (step 4).

How can I enroll a group?

At real sports events, companies and clubs are often registered as groups. However, keep-the-world-running was launched in order to avoid gatherings. Since participation is free and each participant has to submit their results themselves, group registration would not result in any organizational advantage.

That's why we did not implement this feature at keep-the-world-running. If you would like to take part in a virtual run with colleagues or friends, you can invite them using the button on the event page.